1. Introduction
Dimlan Ai (website url address: https://dimlan.ai/ or https://dimlan.com/) appreciates Our business and trust. We are a Italy based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Data Collected
Data Storage Location
We are a italy based company and operate web servers hosted in US. Our hosting provider https://www.namecheap.com/ adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on https://www.namecheap.com/ privacy policy, please see here: Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more subscriptions plans on our website. These purchase plan will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets or direct chat with us for assistance.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by www.namecheap.com “Privacy Shield” policy and you can find more information about this here: general/privacy-policy
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- Auth: Used by WordPress and other PHP code to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username).see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. dimlan ai permits residents of the European Union to use its Service. Therefore, it is the intent of Dimlan AI to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
Dimlan AI may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Dimlan AI, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Dimlan AI bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Dimlan AI, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
13. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.
14. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
15. User Responsibility for Generated and uploading Content
By using our AI content generation tools, you agree that you are solely responsible for the content created or uploading to our site using our services. This includes ensuring that the content does not violate any copyright laws, intellectual property rights, or other legal statutes. You also agree not to use the content in a way that is illegal, harmful, or offensive.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
17. Refund Policy: Our Satisfaction Guaranteed
The trust and satisfaction of our customers are paramount to us. Therefore, we have established clear guidelines regarding our refund policy to maintain transparency and accountability.
Upon the purchase of 3,99 € package, it’s vital for our customers to understand that we, unfortunately, do not offer refunds for the that package. The reason behind this policy is to compensate for the resources invested in making the package readily available and for administrative work associated with processing the package purchase.
On the other hand, should there be an occurrence where no interaction or utilization was made of the purchased package, we wholly stand by our commitment to ensure a full refund is issued. In such scenarios, we impose a ‘no questions asked’ policy, further emphasizing our dedication to customer satisfaction. We understand that circumstances vary, and there may well be legitimate reasons why the package was not utilized.
To process the refund under these circumstances, please reach out to our dedicated support team who will guide you through the simple steps needed. Upon review and confirmation from our team that the package remains unused, a full refund will be initiated to your original payment method.
Please take note, the processing times for refunds may vary depending on your payment provider.
We encourage our customers to review our complete policies and reach out to our dedicated team with any inquiries or concerns. We are here to ensure a positive and seamless experience for all. Your satisfaction is our priority.
18. GDPR-compliant User Account Deletion Procedure at Dimlan AI
To comply with the General Data Protection Regulation (GDPR), we have implemented a process for deleting user accounts upon request. Only users who wish to delete their accounts need to:
1. Send an email to info@dimlan.com with the following details:
– Full name on the account
– Registered email address
– Username if applicable
This email functions as a formal request for account deletion. Upon receiving this email, our administrative team will review and confirm the user’s identity for security purposes. After the verification process, if no irregularities are found, we will proceed to delete the user’s account.
Please note, once the account is deleted, all associated data, including profiles, settings, and saved information, will be permanently removed from our databases. This action cannot be undone.
This procedure is part of our commitment to uphold user rights, particularly with respect to GDPR regulations for data privacy and protection. If you have any questions or concerns about this process or data privacy, please don’t hesitate to get in touch with us at info@dimlan.com.
19. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
info@dimlan.com
By using the Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site.
Last modified : sun 7 jul 2024